Director of Group Experience – Ferncliff Camp and Conference Center

Site Name: Ferncliff Camp and Conference Center

Position Title: Director of Group Experience

Position Type:  Year-Round

Location (city and state): Little Rock, AR

Salary Range: $40,000 to $50,000

Benefits: Benefits:
Dental insurance
Employee discount
Health insurance
Paid time off
Vision insurance

Job Description:
General Responsibility: To plan, coordinate, supervise and evaluate Ferncliff’s hospitality operations.
-Maintain financial oversight of all related line items proposing budgets and adhering to the approved budgets.
-Create a system of communication with retreat groups once they are booked.
-Train and manage interns/volunteers assigned to the hospitality department.
-Order, receive and monitor inventory of equipment and supplies for Ferncliff’s hospitality operations (microphones, sound systems, LCD projectors, etc.)
-Coordinate and communicate with other staff members to maintain overall quality of provided services for our guest groups.
-Communicate with maintenance staff repairs needed in a timely manner.
-Serve as host for user groups and facilitate or provide program leadership for other groups as requested.
-Serve as point person for all retreat group programming
-Serve as an “on call” staff member for groups at Ferncliff being available to problem solve and address their needs.
-Assist in hosting mission teams.
-Continue to look for ways to enhance our guest experience through technology, service, facilities, programming, etc…
-Work to make our operations, facilities and programs more environmentally sustainable.
-Keep current on the latest trends, technology, and best hospitality practices for camps, retreat centers and non-profits in general.
-Manage retail operations. This includes product development, inventories, availability to guests, etc…
-Other duties as assigned.

Contact Info:
Bradley Doherty
1720 Ferncliff Rd.
Little Rock, AR 72223
210-313-6200 | EMAIL